Frequently Asked Questions
Everything you need to know about your Privileged by J.C Dossier experience.
What is the standard shipping time for orders?
We offer premium shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I ensure I select the correct size?
Each product page features a detailed 'Size & Fit' guide. Since Privileged by J.C Dossier curates high-fashion silhouettes, we recommend measuring your bust, waist, and hips and comparing them to our specific garment measurements for the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges on unworn items with original tags attached within 30 days of delivery. Please note that certain limited-edition pieces or intimate apparel may be final sale to maintain hygiene and exclusivity standards.
How do I track my luxury shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal, allowing you to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment solutions including PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.
Are the materials used in J.C Dossier collections sustainable?
At Privileged by J.C Dossier, we are committed to ethical sourcing. We prioritize high-quality, durable fabrics and work with manufacturers who adhere to fair labor practices and environmental standards to ensure your fashion footprint is a conscious one.